Late Arrivals: Please arrive on time! The warmup is incredibly important to prevent injury and prepare the body for class. While we will not lock you out, we ask that you are mindful to other class participants. 

No Show/Late Cancellation Policy: We want everyone in our community to get their workout in and meet their fitness goals! In order to plan our classes to be their very best and to allow space for everyone who wants to take class, please remember that we provide a 4-hour early-cancellation window for our classes. After this window, a $10 late cancellation fee will be applied ($15 for unlimited members). We understand that life happens, so should you need to cancel, please cancel or call at least 4 hours prior to class.

Memberships will automatically renew: Please submit in writing at info@pliebarrestudio.com with two weeks notice if you would like to cancel upon completion of your current membership. If you would prefer to go month-to-month after contract completion, membership rates will be determined by the current price at time of renewal with a 5% monthly discount.

Membership Holds: Going out of town? We offer one hold per contract term for our unlimited and 5 classes per month members. A hold is considered a timespan of four (4) consecutive weeks. Each hold is processed with a $10 fee. Medical holds will be considered on a case by case basis and require a written note from your doctor. All hold requests require 10 days notice in writing to info@pliebarrestudio.com and can not be applied retroactively.

Membership Cancellation: Struggling with time? That is one of the largest barriers to a healthy, active lifestyle! Before you cancel, let us see if we can help you reach your fitness goals and prioritize your me-time. Were you overly enthusiastic about your time or availability? You’re welcome to downgrade to a smaller membership of equal commitment with a one time $50 fee, but you are always welcome to upgrade. Still can’t make it to class? A $50 per month remaining early termination policy will apply for group fitness members ($150 cap) which can be applied to other group fitness packages. As is industry standard, cancellation requests and early-termination documents must be received in writing 4 weeks prior to renewal by completing the cancellation request form and emailing it to info@pliebarrestudio.com.  *Memberships must be active and in good standing to cancel. Suspended memberships cannot be cancelled until they are reactivated.

Member Guest Passes: Passes refresh every month. Passes must be used for new, local guests during a valid membership term.

Package Selection and Refunds: We would be SO happy to help you choose your perfect package.  Unfortunately, as is industry standard, we cannot refund services or extend packages and we are unable to refund to credit cards. Please let us know if you’d like any help choosing the best option for your health goals. Class packages purchased on sale may have a shorter expiration date. Please check dates before purchasing. 

Package Sharing: Class packages or memberships cannot be shared between two people. 

Student & Educator Discount: Bring in your ID for 5% off our memberships and class packages!

Active Military, Healthcare, and First Responder Discount: 5% off memberships and class packages with valid ID!

Snow/Severe Weather Policy: As a business located in New England, we are committed to keeping our doors open through all the types weather New England has to offer - providing you with a safe + warm space to escape to. The safety of our clients and team is of the utmost importance to us. In the event that a class is cancelled due to weather, every effort will be made to give advanced notice of cancellation. We will notify you via email. The fitDEGREE app will also show the class as cancelled. If class is cancelled, all accounts will be creditied accoringly. If we ar eopen, our 4 hour early cancellation policy will remain in effect. If you decide to not attend class, please cancel out or email us so we can plan accoringly. 

• ​We ask that you are mindful and leave yourself enough time to shovel out and come to class (safely). We are New Englander's after all ;)